1. Overview

At Dansie Computers, we value your satisfaction.
If you are not completely happy with your purchase, we are here to help.
This policy outlines the conditions under which you may return, exchange, or receive a refund for products purchased from our website.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 7 days of delivery.

  • It must be unused, in the same condition as received, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Software, digital downloads, and product keys

  • Opened printer cartridges or consumables

  • Items with broken seals or damaged packaging

  • Products showing signs of physical damage or misuse

  • Custom-built computers or special-order items

If an item is defective or damaged upon arrival, see section 4 below.

4. Damaged or Defective Products

If you receive a defective or damaged product:

  1. Contact us immediately (within 48 hours of delivery) via info@dansiecomputers.com.

  2. Provide clear photos or videos showing the defect/damage.

  3. Our team will review and, if validated, offer:

    • A replacement of the same item (subject to availability), or

    • A full refund if replacement is not possible.

We may require you to return the defective item before issuing a replacement or refund.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued via the original payment method (e.g., M-Pesa,  or bank transfer).

  • Shipping fees are non-refundable, except where the return is due to our error or a defective product.

6. Exchanges

We only replace items if they are defective, damaged, or wrongly supplied.
If you need to exchange a product for the same item, contact us at info@dansiecomputers.com

7. Return Shipping

  • You will be responsible for the cost of returning your item unless the return is due to our error or a defective product.

  • We recommend using a trackable courier service when sending returns, as we cannot guarantee receipt of items we do not receive.

8. Late or Missing Refunds

If you haven’t received a refund after 14 business days:

  1. Check your bank or M-Pesa statement.

  2. Contact your payment provider.

  3. If still unresolved, contact us at info@dansiecomputers.com for assistance.

9. Contact Us

For any return or refund inquiries, reach out to us via:
📧 Email: info@dansiecomputers.com